I was at a public meeting last night at St Martin's church in Barnehurst. A team from EDF were there to answer questions about the vandalism and the power cut last week.
They were never going to get an easy time but I felt that they could have handled it better than they did.
Three issues stand out in my mind. David Evernett MP and a number of members of the audience asked about the quality of the security arrangements. If a could of vandals/potential thieves could do so much damage their arrangements are self evidently not good enough.
I raised concerns about resilience planning. Over 100,000 people reliant on a single pinch point is just not good enough.
The final and most heated point was around good will/compensation payments which everyone felt were inconsistent in their distribution and difficult to claim.
EDF can turn this around with a generous good will payout, an improvement to their security measures and an immediate plan to build better resilience into their network.
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